Privacy Policy

Last updated: 24 January 2025

We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, store, and share information when you use our website VieuMe and AI carousel generation services (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use the Service.

This may include your email address, account details, uploaded images (such as selfies or photos), AI-generated images, payment-related information (processed by third-party providers), and basic usage data such as pages visited and actions taken.

2. How We Use Your Information

We use your information to provide, operate, and improve the Service, including generating AI images and carousels based on your uploads. We also use your information to manage subscriptions and payments, communicate with you about your account, send important updates, and prevent fraud or abuse.

We do not use your uploaded images for advertising purposes, we do not re-use your images for training purpose and we do not sell your personal data.

3. Image Data & AI Processing

Images you upload are processed solely to generate content for you. Generated images are created on your request and delivered to your account. We do not use your images to train public AI models without your explicit consent.

Because the Service processes images of people, you confirm that you have the legal right and consent to upload and generate images of any individuals depicted.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases: to perform a contract with you, to comply with legal obligations, and where necessary for our legitimate business interests. In some cases, we may rely on your consent.

5. Your Privacy Rights (GDPR)

If you are located in the EEA, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and to object to certain processing activities.

You may exercise these rights by contacting us at support@vieu.me. We will respond within the time required by law.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request information about the personal data we collect, use, and disclose. You also have the right to request deletion of your personal information, subject to legal exceptions.

We do not sell personal information. Requests can be made by contacting us at support@vieu.me. We may need to verify your identity before responding.

7. Data Storage & Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time.

9. Third-Party Services

We use third-party providers for hosting, analytics, payments, and AI processing. These providers only receive the data necessary to perform their services and are required to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes means you accept the updated policy. We'll notify you via email when we update our policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: support@vieu.me